OTF South in particular can’t hold management and their studios are suffering as a result of the turnover. On top of this, you’re expected to close every sale and if you don’t, you’re in trouble. You will be forced to forge signatures on Membership Agreements and make it impossible for members to cancel. If this isn’t bad enough, their business practices are nothing shy of illegal. If you aren’t “cute” or have a foreign name, the Regional Manager will throw out your application entirely. The company specifically only hires pretty, blondes and your Facebook will be looked at before your resume. Not only will you have no work/life balance but you will be forced into a culture that is racist, full of drama and sees constant turnover. OTF South is the worst company I have ever worked for. Constant email communication with unclear direction. Some of the most self centered individuals I’ve ever worked with, most only caring about how they look and what they are wearing for the day. Upper management constantly hands out guilt trips. Employees are allowed to come and go as they please as there is no attendance “process” to adhere to, which means you’ll have to cover for peanuts. Rude, lying, unappreciative customers every single day. Other employees including the snotty, rude and unimpressive, unintelligent coaches they hire who sleep with the members is another story. You will be reprimanded for enforcing “processes” Zero structure with this company. Upper management cares nothing about your home life and they will work you to death. The work life balance when in a Studio Manager Role - forget it!! Being a studio manager means you’ll just be used from both ends. The absolute most disorganized organization I’ve ever worked for. They say you can make much more and you can IF you work many, many hours. It's franchisee/owner friendly - sales associate pay is abhorrent at $10/hour and the sales requirements, noting logs, paperwork, notating every call, every interaction, reminders, being on script for everything you say and do, following many different processes depending on the situation, cleaning, etc is a lot to ask for that amount of money. Used to be much more boutique like with an emphasis on the personal experience, but because the market is getting more saturated powers that be are much more focused on new member numbers, while retention efforts are few and far between. Sales and numbers are way more important than customer service and client relationships. However if you're not meeting sales requirements you may be working 7 days a week. Managers and asst managers can expect to work about 60 hours a week, with one day off per week. Yes, you get free workouts but you are working so much that you either don't have time to workout or are exhausted. They provide what they are required by law to provide - health insurance if you qualify. There are no benefits that are worth sharing. Studios are open 7 days a week, holidays, etc. moreįun job if you're single or don't have any other interests outside of work. Oftentimes, I was expected to provide compensation to my staff out of my own pocket- as if a $5 Starbucks gift card is suppos. Trying to get your employees a raise from upper management is impossible as well- causing tension between you and your employees who expect you to provide some compensation for their hard work. Employees can make more money at a fast food restaurant but are given the expectations to work in a high-stress environment often alone, and are not offered commission on sales. Hiring hourly workers for $10-12/hour is difficult, as the job asks a lot but compensates little. At the same time, denied PTO multiple occasions after working extremely long hours with no days off in sight. I spent many weeks working 7-10 days straight with no days off, and no empathy from upper management. If you, as a manager, are sick- you’re expected to find your own coverage even if you don’t have that staff availability.upper management provides little to no help. You will be living paycheck to paycheck as you will have little to no time outside of work to grocery shop, cook, or live a quality life. The 50K base pay is not worth the work you have to put in. Being a manager is even more frustrating- you are expected to work 50+ hours a week and will not see overtime on the weeks that you have to work 60 or more when understaffed or if staff is out/sick. Starting as a sales associate is difficult because you will not be paid a living wage and will not see a significant raise, ever.
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