![]() ![]() Make sure you also list it as public so it can be accessed by the Test team! Logs are saved at the END of a session when the client is terminated, and will usually be the last log file in the folder if you look for it immediately following a disconnect or crash.ĭue to the size of the networking logs, they often have to be uploaded to a trusted file hosting service. The second set is the time the file was created (15.08.09 = HH.MM.SS = 3:08pm and 9 seconds).The first set of numbers is the date (2020.09.02 = YYYY.MM.DD = September 2nd, 2020).If you closed your game, this is typically the last session, as denoted by the date and time of the log in the folder: You will want to obtain the log file associated with the session where you experienced the connectivity problem. If you changed the default installation directory of your Steam client, the logs folder may also be created in a different location.) (Note that the LOCALUSER part of the path is replaced by your specific user account.File Location: C:\Users\LOCALUSER\Games\Age of Empires 2 DE\logs.Once you experience a disconnect, you will want to close out of the game at your earliest convenience and find the logs generated during the session. Your game will download a very small update (~35 MB). To utilize the build, select the enhanced_logging branch from the drop-down list.Enter the following beta access code: 4YH2SkfG7CK5yanvrXE9qj8b.Right click Age of Empires II: Definitive Edition in your library and select Properties….These logs can help our team diagnose critical crashes and disconnects in your games-especially when you can reliably reproduce the issues as you play. This branch will allow you to play with users on the main game branch, while generate advanced networking logs behind-the-scenes. Steam users can access a special Steam Beta branch called the Enhanced Logging Build. Sending these logs to support can significantly impact the time it takes for the team to investigate and resolve an issue. If the issue continues, you can help the team to obtain important information by trying the Enhanced Logging Build. ![]() If the clock is even slightly off, it can interfere with connection to Live Services Enhanced Logging Build Verify that you are showing as online through the Xbox Companion App by logging in there. ? MICROSOFT STORE: L aunch the Xbox Console Companion app ? STEAM: Ensure that your Steam account is public and is not hidden or offline. Be sure to restart your device after installing any updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Verify that there are not any pending Windows updates. PC specific steps: ? Check for pending Windows updates. Privacy and Safety Settings ? Log out of your account in game, restart the game, and then log back in.īe sure that you are logging in with the correct account. Xbox Account Settings ? Please review privacy settings to ensure the game is not being prevented from playing online: ? Please check your settings to ensure you are set to online and open for multiplayer: Make sure the game is allowed so it doesn’t get blocked in the matchmaking lobby. ? Make sure your local or campus firewall is not blocking connections. If an update was released recently, you will need to be on the latest build to play with the rest of the community. ? Make sure you are on the latest game build. In your game options, select the Game tab and make sure that the Enable Crossplay box is checked for both players. The following steps may help to correct the issue: ? Make sure you have enabled CROSSPLAY. If you are experiencing frequent disconnections from multiplayer matches, it may be related to a network issue, or to a bug or issue in the current build of the game. ![]()
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